Cushie Audio Return Policy
Change of mind
We DO NOT refund for change of mind under any circumstances.
Compatibility Guarantee
We put a lot of effort into maintaining our compatibility guidelines, and we want you to have peace of mind when purchasing a product like this. Therefore, if you purchase a product and it does not work with your vehicle, return it to us and we’ll refund (or replace) it free of charge.
If your purchase was made incorrectly, and you ordered a product that doesn’t state compatibility with your vehicle, a 15% restocking fee will apply.
All returns and replacements will only be accepted within 30 days of you receiving the product. Any items in the kit that are damaged, in second-hand condition, or otherwise in non-original condition will not be refunded under any circumstances.
Clearance items sold at a reduced price will not be refunded
Return postage (and safe delivery) of goods is at the expense of the buyer.
Faulty goods
In the event of a faulty product, please contact us via our customer support channel for troubleshooting advice.
If, after troubleshooting, it’s believed a fault may be present, you will be approved to send the product back to us for diagnosis. On confirmation of a fault, we will send the new part to you.
All parts received back must be in as-new, undamaged condition, including accessories and manuals. Return postage of goods is at the expense of the buyer.
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Hi, I’m Skot. I took over Cushie in 2018
I’ve been doing installs since before CD players and have been happy working for someone else.
Until I discovered Grom for my own Subaru in 2013.
First, I am 95% human, 5% businessman. I bend over backwards to please everyone, and I don’t want you stuck with anything you are not happy with (unless you are Mannish, my one and only negative reviewer. I offered twice to take it back, too).
The previous owner, however, was 95% business, so I dare not touch this policy. I’ll leave it here for backup.
If you’re unsure about purchasing anything from me, ring and chat to me. I am not shy of giving a refund, but you have to play fair, too.
: )
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